Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate a return request within 30 days of receiving your order. If the item is damaged or defective, please provide photographic evidence when you request a return. Items that are personalized or custom-made are not eligible for return unless they arrive damaged or defective.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send items back without prior approval, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product and helps us maintain accurate inventory levels.
Non-Returnable Items
Certain items are non-returnable, including gift cards and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We want to ensure that you are fully informed about our return policy before you buy.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out via email at [email protected]. We are here to assist you and ensure that you have a clear understanding of our policies. Your satisfaction is important to us, and we aim to resolve any issues promptly and efficiently.